How to make a complaint
The best way to make a complaint is to get in touch with TerePay through the contact methods below.
- Phone (call or text): +64 22 135 8538
- Email: info@terepay.com
We will try to resolve your complaint to your satisfaction.
Independent dispute resolution
If you are not satisfied with our decision about your complaint you can refer the complaint to our independent external dispute resolution scheme, Financial Services Complaints Ltd (FSCL). It is free to make a complaint to FSCL. FSCL may help you to resolve any disagreements you have with us free of charge. FSCL's contact details are:
- Phone: 0800 347 257
- Website: www.fscl.org.nz
- Email: complaints@fscl.org.nz